Service Standards

Clear Vision understands that it isn’t just the quality of the advice we give that matters.  Our advice is excellent, but we also recognise that the way in which we give that advice, how we interact with you in our office, over the phone or via email is all just as important. 

That’s why we set strict service standards which every member of our team is committed to delivering.

1. I lead by example.
2. I constantly raise the bar as we lead the accounting profession.
3. Clients will be completely delighted with what I do, and how I do it.
4. I always maintain positive relationships.
5. I greet and farewell everyone by name with eye contact and with a smile.
6. If at fault, I will apologise and make restitution right away.
7. I demonstrate a positive ‘can do’ attitude at all times.
8. I focus on solutions to clients objectives.
9. I am creative and innovative in my approach to helping our clients succeed.
10. I always act with integrity, I respect others and I use empowering conversation.
11. I always reply to all communication by the end of the same day that it was received.
12. I will own any queries or complaints that I receive, and ensure they are addressed within the same business day that I receive them.
13. I always answer the telephone within 2 rings and with a smile.
14. I am always ‘on the stage’ and act accordingly.
15. I always live and demonstrate the company values.